Status Function Description | User Manual | Popular Online courses, sales courses | Learning online platform | BlueEyes Technology

Status

Management Area > Status

The "Status" feature is one of the critical management tools of the LOL Learning Online Platform, providing administrators with comprehensive system monitoring capabilities. Using this feature, administrators can monitor the platform's real-time operations and resource usage, including video storage capacity, video conversion progress, user real-time connections, live class attendance, and real-time UL/FTP file upload records. This functionality not only helps prevent potential issues but also enhances overall system operational efficiency and user experience.

The backend management system's Status page offers a multifunctional monitoring interface, enabling administrators to fully grasp the platform's operational status. It displays detailed video storage capacities and activation status of purchased add-on modules along with expiration dates. Additionally, it provides viewing traffic charts over various time dimensions, displaying real-time, average, minimum, and maximum viewer counts. It also monitors video conversion progress, allows administrators to check real-time user connection statuses, provides detailed information on users viewing live streams, and tracks file upload progress.

During peak usage periods or abnormal usage behaviors, the Status feature assists administrators with monitoring and notifications, enabling immediate responses and resource allocation to ensure uninterrupted teaching and efficient resource utilization. It is particularly suited for high-usage organizations, cloud-based course providers, corporate training platforms, and educational institutions that emphasize data management and information security.


Login and Access the Status Feature

Management Area > Status
  1. Log in to the LOL platform with your administrator account.
  2. Click on the left-side menu: "Management Area > Status."

Video Storage Capacity

Management Area > Status > Video Storage Capacity

This section provides detailed information on video storage usage, including overall data, detailed space usage, analytical charts, and additional functions, helping you efficiently manage platform storage resources to ensure smooth daily operations.

Data Overview

This area provides comprehensive data on video storage usage:

  • Total Capacity: Total storage capacity provided, measured in GB.
  • Used Capacity: Amount of space currently occupied.
  • Remaining Capacity: Available free space, assisting in planning future storage needs.
  • Total Number of Videos: Count of videos currently stored on the platform.
  • Total View Counts: Total accumulated views of all videos.
  • Total View Points Deducted: Total accumulated points spent by users watching paid videos.
  • Successful Conversions: Total number of videos successfully converted to streaming formats.

Detailed Space Usage

Clearly lists storage space usage by categories, helping administrators accurately allocate and control resources:

  • Uploaded Usage: Space occupied by videos directly uploaded by administrators or instructors.
  • Desktop Viewing: Space used when students watch videos via desktop or laptop computers.
  • Mobile Viewing: Space used when students watch videos via smartphones or tablets.
  • Attachments: Non-video course files including PDF handouts, PowerPoint presentations, Word documents, images, and compressed files.
  • Other: System-generated files like thumbnails, subtitle files, temporary files, or system logs.

Analytical Charts

Visual charts clearly and effectively display storage usage.

Bar Chart

Clearly shows storage usage by category, facilitating quick resource management.

Donut Chart

More intuitively represents the proportions of used and unused storage space:

  • Blue Segment: Used space proportion.
  • Orange Segment: Remaining unused space proportion.

Services and Add-on Functions

Displays current user services and purchased add-on features, assisting administrators in promptly understanding system resources and service capabilities.

Service User Numbers

  • Concurrent Video Viewing: Maximum number of users allowed to watch videos simultaneously.
  • Viewer Seat Package: Available viewer seat package points, showing seat usage status.

Handling Insufficient Video Storage Capacity

When storage space is insufficient, resolve through:

  1. Online Upgrade: Rapidly expand storage via add-on plans (minimum three-month subscription required, with three-month, six-month, and one-year plans available).
  2. Manual Cleanup: Administrators manually check and delete unnecessary video files to free storage space.

Note: Regularly reviewing storage usage helps avoid administrative burdens and negative user experiences.


SMS Points

Displays currently available SMS points.


Add-on Services

This page details all available add-on modules provided by the platform, showing your currently activated features and expiration dates, helping you quickly grasp the current system enhancements and flexibly plan platform expansions.

Available Add-on Modules

1. Payment Module

  • Provides secure, convenient online payment processing, supporting credit cards, third-party payment platforms, bank transfers, etc., enhancing transaction smoothness.

2. Dynamic Watermark Module

  • Generates personalized dynamic watermarks during video playback to prevent unauthorized copying and protect content copyright.

3. Registration Module

  • Offers comprehensive user registration, including email verification, SMS verification, and third-party platform logins (Google, Facebook), enhancing user security and convenience.

4. Quiz Module

  • Builds various online tests with automatic scoring, detailed reports, and performance analytics, helping instructors assess learning progress effectively.

5. QR Code Module

  • Facilitates QR Code generation and management, enabling seamless integration between online and offline activities.

6. Customized Android App

  • Develops customized Android apps to match brand identity and meet user requirements, enhancing mobile learning experiences.

7. Customized iOS App

  • Develops customized iOS apps with intuitive interfaces and quality user experience for Apple device users.

8. Online Customer Service Module

  • Provides real-time online text customer service, automated responses, and live-agent support, enhancing customer satisfaction.

9. Code Redemption Module

  • Supports managing promotional activities, discounts, and coupons efficiently via code redemption.

10. Security Encryption Module

  • Offers encrypted transmission and playback of sensitive data, protecting content and adhering to corporate security standards.

11. Fast-Forward Module

  • Enables multi-speed video playback, meeting diverse viewing preferences and enhancing learning efficiency.

12. Live Streaming Module

  • Offers high-quality live streaming with real-time chats, Q\&A, roll-call, and instant feedback, suitable for interactive online teaching.

Quick-Action Buttons

Platform offers quick navigation to seat package and add-on purchase pages:

  • 🛒 Seat Packages: Clear pricing and comparison for seat package purchases.
  • 🛒 Add-on Services: Quick navigation for add-on purchases and service renewals.

How to Add-on

  • Click "Add-on" at the top right to quickly purchase modules based on needs.
  • Module expiration dates are clearly displayed on the right side of the page.

Viewer Monitoring

Charts display viewer statistics hourly, daily, weekly, monthly, and yearly, providing real-time, average, minimum, and maximum viewer counts, clearly indicating when viewer limits are exceeded.


Conversion Progress

Management Area > Status > Conversion Progress

Real-time monitoring of video conversion, including directory, filename, resolution, duration, FPS, conversion percentage, and elapsed time.

Cancel Conversion

Use to abort conversions due to errors or unnecessary uploads.

Note: Cancellations are irreversible.


User Connection Status

Management Area > Status > User Connection Status

Monitor currently logged-in users, including username, real name, IP address, browser information, device type, and login time. Use "Force Logout" to immediately disconnect abnormal sessions.


Live User Tracking

Management Area > Status > Live Online Users

Monitor live classroom attendance, reporting status, entry times, and viewing durations to optimize class interactions and teaching effectiveness.


FTP Upload Monitoring

Monitor real-time FTP file uploads, manage interruptions, stop uploads, delete incomplete files, and retry uploads as necessary.


Seat Package Usage

Management Area > Status > Seat Package

Displays daily seat usage and calculates overages against annual seat contracts. Detailed logs record seat adjustments and provide transparent reporting.


Common Scenarios

Typical scenarios include daily health checks, troubleshooting uploads, video conversions, monitoring abnormal user activities, live roll-calls, FTP uploads, and seat expansions.


Recommendations

Daily checks of Status pages help prevent disruptions, maintain smooth operations, and ensure system security and educational quality.


Frequently Asked Questions (FAQs)

Q1: Video upload fails; how to resolve it?

A: Check the available space under "Video Storage Capacity." If insufficient, consider adding storage or deleting unused videos.

Q2: Video conversion is slow; what can be done?

A: Apply for VIP Diamond or Platinum plans for enhanced conversion resources and prioritized processing.

Q3: Students can't watch videos after logging in; why?

A: Confirm if the viewer seat limit has been reached. Check the current user connections in "User Connection Status," and if necessary, purchase additional seat packages.

Q4: Video upload failed or interrupted; how to handle this?

A: Delete problematic files in "FTP Upload Monitoring" and retry uploading after ensuring network stability.

Q5: How to track live class attendance?

A: Go to "Live Online Users" to view each student's entry time, check-in status, and viewing duration.

Q6: What to do when viewer seats are insufficient?

A: Visit the "Seat Package" page to check remaining points, and if insufficient, purchase additional seats immediately to meet demand.

Q7: What functionalities are available on the backend Status page?

A: The backend Status page provides comprehensive monitoring, including detailed video storage usage, activation status of purchased add-on modules, expiration dates, viewing traffic charts (real-time, average, minimum, maximum viewers), video conversion progress, real-time user connections, live user details, and upload tracking.

Q8: What critical data can administrators review under "Video Storage Capacity"?

A: Administrators can review used and remaining space, total number of uploaded videos, cumulative video view counts, total points deducted for video views, and successful conversion counts.

Q9: How does the bar chart in "Video Storage Capacity" detail storage space usage?

A: The bar chart details usage by categories: Uploaded usage (videos uploaded by admins/instructors), Desktop viewing (space used by desktop/laptop views), Mobile viewing (space used by mobile device views), Attachments (non-video course files), and Others (system-generated files like thumbnails, subtitles, temporary files, system logs).

Q10: What additional modules are listed under "Video Storage Capacity"? Give examples of two modules.

A: Besides concurrent viewers and seat packages, modules available include:

  • Payment Module: Online payment processing system supporting various payment methods.
  • Dynamic Watermark Module: Adds customizable watermarks during video playback to prevent unauthorized copying.
  • Registration Module: Comprehensive user registration with email and SMS verification, third-party logins.
  • Quiz Module: Online assessment system with automatic grading and reports.
  • Live Streaming Module: Provides real-time live broadcasting for interactive classes or webinars.

Q11: How does the "Viewer Chart" help administrators monitor viewing traffic? What data and time dimensions does it offer?

A: The "Viewer Chart" tracks viewer traffic across hourly, daily, weekly, monthly, and yearly dimensions, providing real-time viewers (Current), average viewers (AVG), minimum viewers (Min), and maximum viewers (Max) data.

Q12: What detailed information can administrators view under "Conversion Progress"? How to cancel unnecessary conversions?

A: Under "Conversion Progress," administrators can see the video's directory, filename, resolution, duration, FPS, type, and conversion elapsed time. Unnecessary conversions can be manually canceled via the "Cancel Conversion" button.

Q13: What real-time user activity details can administrators monitor under "User Connection Status"? Can administrators perform specific actions?

A: The "User Connection Status" shows IP addresses, user identities, accounts, names, login times and methods, browsers, operating systems, devices, and, if watching videos, the video title and playback progress. Administrators can use the "Force Logout" button to disconnect a specific user immediately.

Q14: What unique information does "Live Online Users" provide to monitor live participants?

A: The "Live Online Users" section provides details of participants in live sessions, including user ID within the live session, identity, account, name, specific live event title, check-in status, exact date and time of entry, and total viewing duration within the live session.



This manual strives for accuracy and completeness, but we do not assume any liability for errors, omissions, or updates. The content may be modified at any time without prior notice. We are not responsible for any damages arising from the use of this manual or downloading its contents, including but not limited to system failures, data loss, or infringement of rights. Users assume full responsibility and risk.
MINI SWIPEPOINT · Powered by BlueEyes AI